Top Diversity, Equity and Inclusion Trends For 2022

The age of inclusion is here; all stakeholders want to know where an organisation stands on Diversity, Equity & Inclusion (DEI). As a result, more companies are taking an affirmative stand towards their DEI policies. 

As organizations begin setting their 2022 goals, here’s a look at some of the DEI trends that we see emerging. 

Trend #1 Lasting impact of Covid-19

In 2020, organisations were forced to quickly move to remote work. But with time, many have chosen a variety of approaches to the workplace; some returning to the office, while others have permanently embraced remote working. But a majority have switched to a “hybrid” model of the workplace. 

Organizations will continue to use the DEI lens in the Covid era by asking the following questions: 

  • Will coming to work full-time set up a path for higher pay, fast track promotions or being allocated more projects, as opposed to those who choose remote/hybrid work? 
  • Will a hybrid environment cause a different set of biases to crop up and create them vs us of a different kind? 
  • Will employees from minority groups feel safer and less discriminated against while working remotely or will they feel even more excluded? 

Trend #2 The changing face of Unconscious Bias interventions 

Unconscious bias (UB) training is not the new kid on the block. But there is going to be a shift in the way interventions are designed and implemented: 

Switching gears from just managers and leaders to include all employees (because we all have biases!) through engaging internal communication campaigns. Organizations recognize that all employees from the ground up need to be sensitized for a culture shift and a lasting impact. 

Many organisations will start conducting periodic employee engagement surveys to understand the impact of UB training to assess shift in aspects such as company culture and employee experiences, which will help in deciding the next course of action. 

Trend #3 Supporting Gender Identity and Expression

The decriminalization of LGBTQ+ in 2018 in India has opened new frontiers for corporations to expand their inclusion policies. Since then, we have seen corporations pledge their support by changing brand colours to LGBTQ+ flag colours during Pride month. Some have gone further ahead, with progressive policies such as same-sex partner benefits, extending employee healthcare benefits to gender-reaffirming surgeries, and creating equal opportunity workplaces. 

2022 will see a new wave of support with organisations moving beyond setting the foundation to actively supporting gender identity and expression. These will include: 

Use of Gender-inclusive language and communication. 

  • Focused and increased hiring of gender non-binary and transgender folx. 
  • Offering gender-neutral washrooms and creating employee support groups (ESG). 
  • Initiating a consistent conversation and education around LGBTQ+ and gender-inclusivity within the organisation by observing significant days through a DEI calendar. 

Trend #4 Addressing the invisible aspects of DEI

Not all exclusionary, discriminatory behaviors are evident. It usually takes the form of microaggressions (e.g., a joke made in passing), unconscious bias and systemic discrimination (e.g., When LGBTQ+ members are considered as weak candidates for leadership roles). These can cause the employees from the marginalized groups to feel “less-than”, as a result, they will continue to be reserved/not reach their full potential or may even consider switching jobs for a more inclusive workplace. 

Hence many organisations will:

  • Conduct talent process analysis to surface systemic blind spots and work out ways to fix them. 
  • Conduct employee touchpoint analysis by placing themselves in employee shoes to understand places where microaggressions might be taking place within the organisation.

Trend #5 Making Communications inclusive

While policy changes are a good way to demonstrate commitment towards inclusion, it is the small things that make or break the intervention. 

We will see a shift in communication: 

  • A shift from “male, able-bodied, fitting the set moulds” visuals to one with increased representation of diversity- different ethnic groups, genders and abilities and other diversity forms, in all promotional materials, company websites and induction brochures.  
  • Employees will be asked how they identify, which will be seen in employment forms. For example, under the box of Gender, the following options will be provided- Male / Female / Non-Binary / Transgender. Pronouns will have the column of He / She / They / Preferred Pronouns. 
  • Usage of Alt-text to make communication accessible for blind and visually challenged people will find wider adoption in workplace communications.

Trend #6 Role of Allyship 

Allyship interventions-will go beyond LGBTQ+ to all diversity strands. The Black Lives Matter movement has demonstrated the need to look at Allyship as a whole and not in isolation to certain groups. 

Some of the things we can expect in 2022: 

  • Workshops on Allyship 
  • Help employees understand what allyship means and ways by which they can be an ally to their coworkers. 

Trend #7 Use of AI powered solutions to support DEI at workplace

With the economy strained by covid-19, thinning margins and tightening up of operations the need to source large volumes of candidates and hire top talent is at an all-time high. 

AI powered tools will help to source, attract, retain and train the best available talent. 

When evaluating potential employers many job seekers now value workplace diversity. Thus, organisations will create a higher diversity mix of employees, by accessing, searching and reducing biases in selection process through tools such as CV masking. 

Learning and Development teams will use AI to create custom training experiences and offer hyper personalised development programs. 

Trend #8 From Diversity numbers to Inclusivity 

As the conversation on DEI evolves, inclusivity and equity will take center stage over achieving specific diversity targets: The need will be to not only increase representation but also offer meaningful and sustainable careers to the historically excluded groups. In order to accomplish this, all talent processes will come under the scanner for inclusivity and to assess the bias hotspots embedded in them. For example, are promotions geared towards applauding extroverts over introverts? Or are learning programs skewed to celebrate a certain skill- an excessive emphasis on analytical skills for example, even if it is not required to be successful in the role. 

2022 will turn a new leaf and we can expect to see many exciting initiatives which will change the way all stakeholders perceive organisations. Do join the conversation below and let me know your thoughts on this year’s trends.

This article first appeared in People Matters, Click Here to read it.

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Transgender Inclusion- Nayana Udipi

Nayana udupi marketing associate thoughtworks

How do you think that the SC Ruling in Sep 2018 has impacted the Transgender community? 

It’s been an extremely empowering experience to realize my dreams of so many years. And, to be honest, there has not been much change in my life since the SC ruling. I think that has a lot to do with ThoughtWorks where I will be completing 5 years of work in June 2019. The company has been ahead of the curve when it came to recognizing the importance of diversity and inclusion since its inception. Our leadership has made it a business goal to ensure that we represent the society we live in – in all its diverse beauty. Our policies and business conduct all champion the importance of including people from all walks of life. 

Can you elaborate on some specific changes you have experienced in the society?

For the extended trans people community in the country, I believe the positive change will materialize faster for the educated folks. Because of access to education, knowledge and awareness, the educated amongst us will be able to speak about the ruling and share their stories. Their families might also be reasoned with. 

And, from this scenario, I believe we are still taking baby steps, but what about the rest of us. The people who don’t have access to modern and progressive shows, books, videos and digital content? How do we spread the awareness amongst our groups of friends and family, without prejudice?

What more changes would you like to see? 

The change I am looking for is in terms of access and reservation when it comes to education for trans people, we should also have access and knowledge of different kinds of jobs in all sectors (not just the corporate sector). There are a lot of school dropouts from within the trans-community and measures to reduce or discourage that should be brought into play. The government should progress from the current stance of recognizing our existence  to embracing  same sex and transgender marriages. 

I want to be treated as an equal. I want everyone to live and let live.

Workplace experiences: 

Do you think that awareness levels within organizations has also undergone a shift? 

Yes, they definitely have. Most progressive companies are investing in sensitization sessions, awareness programs, and being more inclusive. 

I am also being invited to give talks and share my experience and journey with large groups of interest folks at other companies.

What barriers continue to exist in the corporate sector, when it comes to the inclusion of the Transgender members? 

Education, and the lack of it becomes a barrier when it comes to the kinds of roles trans people can access. Language is a huge barrier for people from the lower economic groups or smaller cities, towns and villages. 

However, it’s not all bad, because there is a growing presence and acceptance of transgender folks in the creative and art sector. This is truly heartening! And, slowly trans people are taking their place in society – taking on the world of entrepreneurship.

What specific steps would you suggest for a corporate organization just beginning their journey of inclusion of transgender members? 

The steps to be taken should include grassroot level to top level sensitization agenda. This should be consistent and regular and could include multiple formats like workshops, screenings, pride month celebrations (usually in the month of June, every year) and sustainable interactions and collaborations with the trans-community

Incidentally, with more awareness and bonds forming with the trans-community, the role of allies is so important in this day and age. 

What additional support should be provided to trans persons in order to succeed at work?

Corporates might have an intention to hire, but it cannot stay an intention for long. There are a lot of us who want a better quality of life for ourselves. We need the chance to work on our goals and interests and passion. We need the support from corporates to help our skill set become relevant to what we want to achieve. We need corporates to establish progressive and inclusive policies that keep getting refreshed as awareness and experience grows. Corporates also need to ensure there is a zero tolerance policy when it comes to the safety of their trans-employees. 

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Success Story of Nayana Udupi, a Transwoman

Success Story of Nayana Udupi, a Transwoman

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Early Realisation

My name is Nayana Udupi and I am a transwoman born in the coastal Karnataka town of Udupi. I have 4 siblings, 2 sisters and 2 brothers.

I don’t remember when exactly, I was quite small when I realized I was different. I remember my granny used to tell me I would cry if I was not given a girl’s dress to wear.

I was a female person trapped in male body and, I remember being hated by my father. He would call me names like, ‘hijara’and ‘chakka’. He would treat me different from my brothers and sisters. He would not want me around when he was home. And, he used to beat me up for my effeminate behaviour. But, my mother would always protect me and save me from his anger. I remember helping her around the house like other daughters would.

My school days were not too great either because I would mingle with the girls and play games with them. The boys in school would tease and bully me about how I walked or talked. Neighbours and relatives joined in on the teasing as well.

My father was irritated with the whole situation and stopped my schooling. He sent me to the nearby town for Foreman training at KGF or Kolar Gold Field. At KGF, because of how effeminate and womanly I was, the foreman training was impossible to go through. I lived in a hostel during my training, and other men and boys at the hostel began mentally, physically and sexually harassing me because of my effeminate behaviour. I did not end up completing the training, and went back to Udupi.

Quite obviously, my father was angry and forbade further study in Udupi. He also did not allow me to participate in the family business. So, I decided to work in Bangalore. I secured a job in a hotel as a receptionist, but because I did not want to stop studying, I took on the night shift and joined a day college. I completed my PUC and while I began a course in BA, I did not complete it.

Living a Trans Life

Through all of this, I clearly remember feeling like I was born in the wrong body. I really wanted to transition into my right body. Through a network of friends, I found out about the Hijiraculture in Pune and Mumbai, and decided to join the community as a chela. After completing certain rituals, my Guru helped me complete my transition-surgery. We call it the Nirvanaceremonywithin the Hijiracommunity. This period is filled with special celebrations and is very similar to the menarchecelebration for young girls in India.

All the celebration around my transition did not remove the sting of having to beg and engage in sex work to survive. I hated that phase where I lost all control over my life and felt weak because I was not ‘rough and tough’ enough to handle the lifestyle. And, when I say rough and tough, I mean be more assertive and speak up for myself.

My close ties with the community did not let me forget how the word hijrawas used against me by my own father. I continued to dream about living life as a girl, finishing my studies and getting a job. I wanted to live in mainstream society, with friends and a family. I wrote a long letter and sent it home, along with a photo of me, properly dressed in a woman’s attire. My mother responded by saying, ‘whatever you wear and whatever you are; you will always be my child. Please just come home.” Surprisingly, I was accepted by my family and that became a big turning point in my life.

I came back to Bangalore in search of better job prospects, and to be closer to my family in Udupi. But, I was disheartened to realize, I had to go back to sex work to support not just myself this time, but my family as well. The sex work helped me save money for further studies in computer science. I joined a basic computer course (UNIX, C++, ORACLE 8 with VISUAL BASIC 6.0), and earned an ADIM or Advanced Diploma in Multimedia in 2004. All, with my female identity.

Turn of the Tide

I continued to struggle trying to find a secure job. Through my friend’s circle, I was offered an extra’s role in the Kannada film industry. I was able to manage my finances for two years with the work. During this time, I sat for several interviews with IT companies but found it hard to land a job. I finally bought myself a computer and worked as freelancer, sitting at home. One day, the person who gave me my assignments found out that I was from the transgender community and stopped sending work my way. I was left with no other work, and thought of something drastic. I decided to go to the local TV channels and sellmy story. I hoped this would atleast help me get a job.

The first TV channel I went to refused. The second channel recorded my story and also gave me the number and address for SANGAMA, an LGBTQ+ rights group based in Bangalore. I eventually joined SANGAMA, and the Founder and Director at the time, Manohar Elavarthi offered me the role of an Administrator. In some time, I was promoted to Manager Administrator at the NGO. But, this did not stop me from hoping for my dream job – a graphic designer in the IT sector. The hurdles to cross were my non-English speaking background and dated design skills.

At this time, I was also associated with Aneka, Sangama’s sister NGO. Aneka organized training and awareness programs that I used to participate in. When I shared my dream of working in the IT space with Aneka, the Founder and Director of the NGO helped me with an introduction to ThoughtWorks.

I have waited for 10 long years for my dream job. Many dailies including, but not limited to The Times of India Hindustan Times, India today, Live Mint have covered my story.

Click here to read an interview with Nayana on Transgender Inclusion at workplace. 

Mental Health- Dr. Bhinderwala

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Vishal is no stranger to tough conversations: he has worked in many lead projects for his company. So when Vishal started to take antidepressants, he decided to tell his boss. 

Vishal said. “I was going through a very rough patch in my personal life. I was aware that this was causing some change in behaviour in me. So, when I decided to take up counselling, I knew I should inform my supervisor about it. I was worried that she may mis-interpret the reasons for the change in me. I talked about it like it was the most normal thing in the world. And it is!” 

When Vishal goes to work, he is aware that his mental health struggles do not part ways at the door. Vishal brings tremendous talent to his workplace — but he also brings his anxieties. The same is true for high-performing employees everywhere: one in four adults experiences mental illness each year and yet mental health remains a taboo at work.

But not everyone is as aware as Vishal is. In most cases, the impulse is to conceal it. If we’re feeling emotional at work,—we would prefer to hide in the bathroom, or even book a fake meeting if we need alone time during the day. We’re hesitant to ask for what we need — flex time, or a day working from home — until we experience a major life event, like a new baby or the illness of a parent. 

Most employees are fearful of taking a trust fall with their supervisors should they admit having anxiety issues. 

Today, on the World Mental Health Day, we discussed with Dr. Hozefa Bhinderwala, a leading psychiatrist in Mumbai about the changing workplace environment and how it is  impacting mental health of the workforce. 

Re-Link: Tell us a bit about the work you do?

Dr. Bhinderwala: By profession I am a psychiatrist.

I help people who have difficulties with emotional, behavioural and psychological issues and difficulties in managing their relationships or problems with habits.

Re-Link: What do you think are the common mental health issues experienced in Indian workplace?

Dr. Bhinderwala: The common mental health issues experienced are largely anxiety disorders and Depression. The workforce has expanded now. Competition, therefore, in the work pool has definitely increased and that has led to more intense work. 

 Re-Link: In your experience, do you find that more people are experiencing mental health issues now, than say a decade earlier? 

Dr. Bhinderwala: I would say that it’s only in recent times that more people have been accepting of taking help for mental problems. 

So they are coming forward to taking help. Just acceptance that something is wrong and that I can seek help is on the increase and people are willing to fight stigma. This to some extent may make it appear that more peole are having mental health problems now.

Re-Link: In your experience, how open and ready is the corporate workplace to tackle the issues of mental health?

Dr. Bhinderwala: Most Corporates are still not very open to Mental Health Issues.

In my experience those organisations that are open to take up mental health issues are the ones where the chief or the owner or the head of the organisation have themselves experienced mental health issues in either themselves or some loved ones. 

I would go to the extent of saying that as practicing psychiatrists, we get more referrals from doctors who have someone with mental health issues in their own family as they are sensitized to and aware of the challenges of mental health problems.

While some corporates are taking the initiative to do something about mental health issues a very large number of organisations are still ignorant or indifferent to these issues.

Re-Link: How would you urge policy makers within organisations to explore mental health to understand the different needs of men in this area?

Dr. Bhinderwala: What can help is a sensitizing program which creates awareness and informs that it is all right even for males to have depression and to seek help for the same and something the destigmatises mental health issues.

‘It is alright for to have depression and other mental health issues. Having Mental health issues does not mean you are weak in the mind, it just means you have a correctable disorder.’ This message has to go across. 

Re-Link: Terms like ‘mental ill health’ carry connotations that alienate people. How can support services be communicated to workforces in a manner that will resonate with them?

Dr. Bhinderwala: Any stigma that exists did not come up in one day. This got imbibed as the person grew older and came to know about mental health conditions through a lot of hearsay rather than genuine professional people.

If awareness about mental health conditions can be made accessible to the junior college students itself before they join the workplace, there can be a lot of sensitivity and acceptance amongst people at workplaces be they male or female.

Over the last decade or so we have seen sex education being implemented in schools. Something on similar lines has to be done for mental health issues in the teenage population because that is where these mental health issues start shining out. That could do wonders in creating awareness. Essentially I am implying making this as some kind of a subject for which credit points are rewarded, not as an optional subject but mandatory. 

If you learn about mental health issues in your education itself I am sure you will be more sensitive and accepting of mental health issues.

Re-Link: How can a corporate re-design policies for health interventions?

Dr. Bhinderwala: Getting the help of mental health professionals when policies are formed and realising that these are not problems that you wait to happen before you solve them but be proactive in preventing them before they happen is a key to changing policies in organisations. These organisations will be happy to know that the more healthy and mentally its employees are the better their productivity will be.

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The What, Why, and How of Period Leave policy

The What, Why, and How of Period Leave policy

The What, Why, and How of Period Leave policy

Last month, the announcement by a Mumbai-based company stirred up a huge discussion in corporate India. I am referring to Culture Machine, which declared its new leave policy- First day of period leave. Women employees in the organization have the option of taking leave on the first day of their menstrual cycle. 

An interesting move indeed, one that sparked debates among men and women alike. Curious to know perspectives and views, we carried out conversations with a cross-section of professionals, across age-groups and functions. We were keen to understand if the policy was received differently by different genders, as well as uncover the perspectives of line managers and HR practitioners, and most importantly, the perceived challenges in its effective implementation. 

Period Leave- is it even required?

Some welcomed this policy, and viewed it as a necessity, applauding the pioneers for their bold and gender sensitive move. 

In contrast, majority of the women we spoke to were quite undecided on how they viewed the policy. While they agreed that periods are a reality of a woman’s life, they did not think it warranted a leave every month. The key reasons cited for these were: Periods are not that simplistic, as every woman experiences it differently. Some have a difficult pre-menstrual cycle throughout, while some others experience extreme discomfort on the second day and not so much the first (myself included, let me add). In complete contrast, some women experience minimal discomfort, which makes the leave quite redundant for them. 

The varied experiences would, in turn, lead to another complication- that of biases. The popular perspective was that women who do exercise this leave would be viewed less favorably than those who do not. 

Added to this was the view that when women return to work post the first day of period, there was a possibility that she would be under greater scrutiny for mood swings, lower productivity during the cycle, etc.

A couple of women did categorically say it was a ‘silly’ move, and feared that it would have an adverse impact on how women are perceived by their team members. They viewed the policy as an attestation that women are the ‘weaker’ sex, who require more support than their male counterparts, in order to succeed. 

Will they publicly announce about having periods? 

Barring three women, most said that it would be embarrassing for them to be open about having periods, as this is a private affair. They mentioned that periods were a topic of discussion only among the female members in their families. Open discussions on this with male members did not take place. The thought of discussing it with their male colleagues or just going public made them feel uncomfortable. 

While these women did view the policy as being ‘interesting’, they did not think they would exercise the option. In case they do need leave, they would prefer to take a Sick leave rather than a Period leave, even if the option was available to them! 

Should Period Leave be included in Sick Leave? 

This was the most engaging part of the debate amongst the women, especially HR members. Most HR women professionals opined that this leave should be clubbed with sick leave. Sickness is a condition that leads to discomfort for a temporary duration, exactly what happens during the menstrual cycle. So why should it not be part of sick leave?

Non-HR professionals did not view having periods as being ‘sick’. They mentioned that it is part of a natural cycle that occurred every month. Therefore, giving it a ‘sick’ title would be inappropriate. 

Interestingly, there was no age-wise differentiation in opinions. The other interesting piece was the unanimous view among women that the policy could be grossly misused by women! 

What did the men think? 

Male members, not surprisingly, took a diplomatic response. They appreciated the policy for its progressive nature. Upon further probing, however, they were unanimously on the fence about their true opinions, which were similar to those of their female colleagues.

All of them mentioned that it was not a question of a leave policy. Rather, it was a question for the society to consider, which currently treats having periods as a crime, and the women as untouchables during the cycle. They felt that a societal upheaval was required before having periods was considered normal and natural, not something to be hidden. 

Our closing thoughts

In conclusion, we do think that this is a significant move, one which has opened up conversations around a biological process which is a fact, but has remained ignored till date. It has also paved the way to mainstream discussions on the menstrual health of women. Dysmennorhea is a reality in the lives of many women. In addition to the physical stress, women may also be experiencing emotional stress during the periods. Being able to take leave without embarrassment will help take the load off, leading to higher productivity and focus when they return. 

However, the implementation of a Period Leave needs deeper consideration. Given  the varied experiences of women, we suggest that any organization keen to extend this leave to its women employees creates a cluster of additional leaves titled ‘Period Leave’, available to a woman employee for a maximum of 6 to 8 days during the year. This will give the employee flexibility in taking the leave as per her specific needs. She may require more than 1 day off on some months, and some others may not require to take any leave at all. A cap can be put in place for the total number of days that can be taken at a stretch. In case of additional days required, it can be taken from any of the other leave clusters available. 

Following the first year of its implementation, the organization can review the policy based on the actual usage and trend of number of leaves taken in a given month.

In addition to this, it is equally important that through various communication tools and channels, employees are sensitized to the medical and health facts of periods. This can be done in the form of mailers or newsletters around the announcement of the policy, that provide information on periods and Dysmennorhea and most importantly, how different women experience it differently. This will help drive the message that  periods do not lead to productivity loss, and that women don’t need to be treated differently during this time. Also, it will address any biases that are formed against women who do exercise their right to take the leave, as some others may not be taking it. 

Such information sharing will also help normalize periods rather than treat them as the taboo that it is today. Highlighting and sharing of stereotypical myths about periods will also be useful. For example,the myth that all women have mood swings or pre-menstural syndrome. “Oh she’s having periods, what do you expect?” conversations can be avoided by such fact sharing. 

Equally women and men need to be cognizant of the fact that ‘period conversations’ may not be comfortable to all employees alike. Therefore, care should be taken that additional biases are not created. For example, in case a man expresses discomfort in talking about periods, he should not be labelled as being ‘uncool’ or something similar. Rather, efforts have to be made to create awareness that helps bring about a change in mindset. Conversations on unconscious biases, mental models, and gender stereotypes will aid in such awareness building. 

Companies could also make offices more comfortable for menstruating female employees so that their productivity is optimized. They can create a wellness room or space where take some time off to rest or work comfortably.  

Well, as we conclude, we are keen to know of Culture Machine’s experience a year down the line. Do write to us with your views on this topic, and of course, the perspectives presented in the article.

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The pursuit of benefits in Buddhism and Inclusion: A comparative perspective

The pursuit of benefits in Buddhism and Inclusion: A comparative perspective

The pursuit of benefits in Buddhism and Inclusion: A comparative perspective

A practitioner of the Lotus Sutra may be quite familiar with the concepts of receiving benefits in the pursuit of Buddhahood. And similarly, a champion of diversity and inclusion is very much interested in the benefits that inclusive practices can bring to her or his organization.

 If there were no benefits that one was to receive from either of these, then why would one focus on or spend time, effort and energy on the same? Therefore, benefits are definitely important, but equally important is to put them in perspective.

 First, let’s understand the idea of benefits from a Buddhist standpoint.

 Typically, a practitioner will take to a Buddhist way of life to overcome a certain negative situation in their life. Of course, there are some who take up this way of life more as a way of achieving a higher self, but largely, it is to put behind a negative situation and have their prayers answered.

 And of course, prayers do get answered, specifically in two forms:

 1)    Conspicuous Benefits: As the name suggests, these are the benefits that one can see, depending on what one has been praying for and focusing their energies on. They take place when prayers are answered in exactly the form that one has hoped for- finding the right job, finding a partner, earning a certain amount of money. This list literally can be endless.

 2)    Inconspicuous Benefits: A practitioner also receives benefits that cannot really be seen, but only experienced. These take place within the individual’s being, and can be felt only over a period of time. Simple examples of these include overcoming the negative tendencies of anger or laziness, or being judgmental.

 Now comes the interesting part- the inconspicuous benefits that a person experiences is oftentimes what leads to conspicuous benefits being realized.

 For example, a person who was earlier lazy and laid-back will find herself or himself becoming proactive. This proactive person now networks in the right circles, which leads to landing the ‘dream job’.

 And here in lies the biggest challenge: if one gets too attached or focused only on the Conspicuous Benefits, one may not recognize the role of the Inconspicuous leading to the Conspicuous.

 This is exactly the scenario with any change intervention that an organization seeks to implement, especially from a Diversity and Inclusion perspective.

 The very obvious Conspicuous benefit of a D&I intervention is the immediate benefit to business, what in other words, is really the business case for starting the D&I journey. These are seen in the form of numbers and data- increase in the bottom-line by having more women in the workforce, lesser attrition due to having more disabled employees, etc.

 The inconspicuous on the other hand, is the positive cultural shifts that keep taking place within the organization:

 ·      Feelings of belonging and inclusion will lead to employees being more embedded in the system

·      Knowing that one’s diverse identity will not come in the way of promotions or growth will motivate the employee in giving her or his best

·      Authenticity will lead to an employee being more productive and engaged

·      When one feels like their diverse view points will be heard and considered, it drives innovation

 This list can surely be quite long. Just like a practitioner may start for a conspicuous benefit, so does an organization, for a business benefit. However, it really is the internal, inconspicuous benefits experiences over a period of time that will lead to a visible, conspicuous benefit.

 So, D&I champions, continue your efforts. Believe in the power and importance of the Inconspicuous, convince your leaders of the same, and then see the Conspicuous emerge without fail!  

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Pursuing Inclusion through Buddha’s Middle Way

Buddhism is often referred to as the pursuit of the ‘Middle Way’. It typically refers to the rejection of ‘extremes’. 

 If we go back to the origin story of Gautam Buddha, we find the roots of the concept of the ‘Middle Way’ in his rejection of the two extremes of over-indulgence and over-asceticism.  Rather, he decided to focus on deeply understanding the simple ‘truth’. And that’s when he, in fact, got his enlightenment.

 Before moving forward, let us understand this a bit more. Are some of you thinking that the ‘Middle Way’ is in fact a compromise? Quite the contrary, in fact. It simply means:-

 ·      A rejection of holding on to any extreme view point, without exploring other perspectives on the same.

·      Investigating with an open mind rather than a biased view- positioning oneself on a neutral, objective ground

·      Being true to oneself, but also deeply aware of the impact of one’s actions on others and the environment too

 So, now comes the question of what this has to do with Inclusion. I have earlier written on the parallels between Buddhism and Inclusionachieving Inclusive leadership through Buddhism, and a comparative perspective on the pursuit of benefits in Buddhism and Inclusion. The wealth of knowledge in Buddhism that is relevant to Inclusion is enormous.

 When thinking about the Middle Way, we can observe that there are many extremes that one sees in the practice of Inclusion in today’s corporates. Here are some extremes that we can watch out for and take the ‘Middle Way’ in our journey of pursuing Inclusion.

 

1) Authenticity vs Fitting in

 Authenticity is one of the new corporate ‘buzz’ words, with several organizations making it part of their core values. However, excessive authenticity may lead to people getting too attached to their own identities. ‘But this is me’ or ‘I am like this only’ are the common statements depicting this tendency.

 On the other extreme is the excessive need to ‘fit in’- changing one’s own identity or taking on the identity of another in order to be accepted. Common examples are women taking on a highly aggressive stance because they feel it will lead to the same success as their male colleagues. Aggressive behavior in women is completely acceptable, only when it is truly natural to her.  

 Pursuing the Middle Way would be to encourage authenticity or fitting in to be practiced in an appropriate manner, and more importantly, in a manner that is relevant to the context and situation at hand.

 

2) Targets vs Development

 This is another fallacy that we see, which in fact, we have addressed in an earlier article on the difference between Integration and Inclusion. In an effort to be more inclusive, organizations put in recruitment targets for the various diversity strands; for example, ‘we want to be more inclusive, and would like to hire one transgender person this year,’ or ‘we have mandated a 10% increase in our women employees this year’. The hiring does happen, but oftentimes, diversity efforts stop right there.

 The other extreme would be to only concentrate on the development of the diversity strands that exist, without thought to the minority vs majority perspective. For that one transgender member who gets hired, extreme efforts are made to make that person included, and in that very act, the organization successfully brings about their exclusion. To be made to be in the constant eye can be rather tiresome on a daily basis, not to mention the stress it puts on performance. But having more transgender members can in fact reduce this kind of exclusion.

 Hiring of diverse groups needs to be carried out with a clear plan for achieving optimum targets and ensuring their development and ‘psychological inclusion’. That is the Middle Way.

 

3) Trending initiatives vs Contextual initiatives

 The extremes in this case are a) organizing only trending initiatives or b) considering only the organisation’s context while implementing initiatives.

 Oftentimes, we find organisations focusing on implementing initiatives that are trending, and have gained popularity as an industry best practice. One such example is that of Unconscious Biases workshops. Almost every organization that I have interacted with either has already conducted or has plans for a half-day session for senior managers; with no plans of following it up with any other intervention that are perhaps more relevant to the internal culture of the organization.

 On the other extreme is the viewpoint that ‘there is no such thing as a best practice. We are unique and therefore our interventions also need to be so.’ While this is very true, it also belies the fact that best practices have their own value too. A classic example of this is when organizations take the stance of ‘our managers don’t have biases, therefore, a discussion on biases is not relevant for us.”

 

It is exactly these extremes that the Middle Way rejects. Without examining what is the long-term impact of an intervention or examining with an open mind if it holds good in one’s context is critical.

 In conclusion, going beyond just inclusion, there is a lot to learn from the Middle Way and its application in behaviors and interactions in the daily world.

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The Language of Inclusion

“We are keen to take up LGBT inclusion this year. One of our senior leaders has just confessed that he is gay.” I was sitting across Narendran (name changed), the OD head of an IT company. We were discussing their Diversity agenda for the year. 

“Confessed?”, I asked, with a stress on the word. 

“Yes!” Narendran responded wearily and went into details on how this ‘confession’ came about. He quickly told me that the annual off-site was being planned, but with a difference this year. On popular demand, it had been decided that families would be invited this year. 

“Nitin (name changed) is still single, and during lunch the other day, all of us were teasing him and insisting that he bring along his girlfriend. ‘I will bring my boyfriend’, these were his exact words!”, It seemed that Narendran was still having difficulty in accepting this piece of information about his colleague. He was feeling at a loss as to how to handle the situation. 

I highlighted that Nitin had ‘come out of the closet’, and not ‘confessed’.

“Same thing”, came his simple response. “The point really is that he should have talked to me about it personally, and not in the open. It has created quite a stir, not to mention a fair sense of discomfort.” 

It soon became obvious to me that Narendran’s intentions were well-meaning, and maybe a bit protective towards Nitin. We quickly discussed and outlined some of the interventions towards creating inclusion of LGBT members. 

I however, left the meeting with the word ‘confession’ stuck in my head. It offered me a very powerful insight: Words convey beliefs and attitudes, whatever the intentions may be.

In Narendran’s case, he was aware of the LGBT movement, and also accepting that individuals may have different sexual orientations. However, in using the word ‘confession’, he had revealed the deep-seated prejudice he carried with him. 

He had already judged his colleague Nitin to be in the wrong. The situation could be layered with the perspective that being gay is not only going against the norm, but also wrong and can (even maybe should) be corrected. 

This brings us to the key point that I wish to highlight in this article; the language we speak and the words we use is an extremely important aspect of creating inclusion. It is true that our intentions may not be biased, either while interacting with or referring to certain groups. However, it is equally important that we are conscious of the words we speak. Else the impact can be detrimental. Moreover, it reveals the biases we hold. 

Another example of this is the common statement that I have often heard during workshops. “If an employee or a prospective is found suitable for a role, he will surely be considered. We believe in meritocracy. Gender is not of relevance while looking for prospective candidates. 

‘Gender’ is not of relevance, but it is always a ‘he’ that will be considered. To me, this once again gives away the strong biases held by people. If an employee is always referred to as a ‘he’ then, how can a ‘she’ or a ‘they’ even stand a chance? 

If we are to effect inclusion in spirit, we need to pay closer attention to our verbal communication. 

Language can be used to build trust and bridge gaps in relationships. It is about using words that demonstrate and maintain dignity of all groups. We should be conscious if the words are affirming, or showing pity or blame in any way.

So how does an organization implement this? Include the concept of the language of inclusion in sensitization sessions, create awareness through communication mailers or newsletters which educate on appropriate terminology, run online quizzes and riddles that surface biases, campaigns on what is okay and not okay to say. A few simple steps like this can go a long way in making our language of conversation and communications more and more inclusive.

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How Single Women Experience Workplace Differently?

It was with fascination and amusement that I chanced upon a post on Facebook that talked about August 4th, a day designated as the International Day for Single Working Women. My first reaction was ‘What! There is a day dedicated to me- a Single woman?! Am I even a thing?” 

Needless to say, I was curious. A part of me was happy. And of course, it led to further probing on “Dr.Google”, which brought up the fact that it was not just a day, but an entire week dedicated to us, between August 3rdto August 11th. As I read through the history and philosophy behind this dedication, I realized that it is not just me, but we as a group face a fair bit of biases of our own. 

And being an inclusion champion, I felt inspired to share some stories and experiences, of single women, including myself, with the intent of bringing it to fore as well as offer some ideas on working through them, from an organization’s perspective. Especially as a recent discussion with a friend, who is also at a decision making level in an organisation, reminded me of the deep-seated mindsets and the urgent need to address it. 

My own experiences: 

We were about ten minutes into what was mostly an ice-breaking small talk to overcome the awkwardness that comes with a 15-year gap and silence by both parties. And that’s when she blurted out the question that obviously was on the top of her mind. “Am really confused, Deepa. Why has an attractive and intelligent woman like you never been noticed by a man? How come no one has proposed to you?”. 

Of all the things that she could have asked me, she asked me this! It revealed to me the entrenched patriarchal mindset that has several layers to it- that as a woman, being single was not a matter of my choice but a circumstance caused by not getting a proposal and that I was not living a ‘complete’ life. 

This question of marriage follows me everywhere- both in personal and professional space. People may use different words, but the meaning and the curiosity it drives is pretty much the same. It somehow also gives the license to people to advise and ask questions of personal nature. 

During the various stages of my career I have been told many things, like I was doing “time-pass” until getting married; I was not considerate towards my parents; that I am being short-term focused and someone even called me weird, for not being in a relationship. At interviews, I have been probed about having a boyfriend and if my single status was in fact a reflection of a stubborn and un-adaptive nature and yes, have also been denied a job on one occasion. The interviewer was certain that career aspirations would fly out the window once the right man comes along. On one occasion, a senior colleague and a friend, took a very proactive step of creating my profile on a marriage web-site much to my chagrin. 

The worst conundrum I have found myself in was, once, when my super-boss (during my employment days, of course), expressed ‘concern’. “You should consider getting married quickly. You are pushing the right age. This is the right age to have the first kid, else you will be mid-career when you have it. The wrong time to take a career break.” 

Something in that tone made me remain silent and not reveal the point that becoming a mother was not in my life’s plan. I just had this feeling that it would be held against me. 

 

Experiences shared by others: 

  • “My boss advised me to spend my weekends on pursuing an important personal goal of finding a life partner. Every Monday, he would question me tirelessly if I had made any progress on it. And just to get him off my back, I would tell him that I had met an alliance through my parents or friends.” 
  • “Everyone just wants to know about marriage plans. They are not interested in you at all.” 
  • “I have created a boy-friend just to stop all the questioning!” 

In fact, this question of marriage is a very common phenomenon shared by members from the LGBTQ+ community as well, that causes much discomfort. 

In the above cited instances, the discrimination is neither blatant nor intended either. Yet, the need to put oneself in a box just to please others or find acceptance, is the issue that requires attention. 

So, what is the role of an organization and how do they benefit from it?

Well, the same business case for an inclusive workplace applies here too. A specific intervention is not required to be designed but the existing ones can be expanded to bring out the following points: 

–      Behavioral training programs on topics such as Communication and Body Language should include the topic of Personal Space; what is personal space, how to identify if one is encroaching upon it and the right balance between concern and intrusion. Such an understanding will in fact help resolve many issues including harassment. 

–      Recruiters and leaders who may see a single woman as a ‘hire risk’ should be advised that the marital status of a person does not guarantee a long tenure of a candidate and undergo a session on biases. 

–      Leaders especially should be advised on the fact that singlehood does not preclude happiness of an individual, nor does it lend to credibility and productivity of a person. 

–      Respect individuality- without doing this, the idea of inclusion will be completely lost. 

–      Watch out for micro-aggressions in the language used by yourself and your team members- ‘Where you from?” “Why do you have an accent?” Such seemingly harmless questions indicate the need to see people through a lens. 

–      Create a workplace of the future- project assignments, remote working options, work-from home etc. This way even if there is a situation that a woman does have the need to leave due to marriage, you can continue engaging her through other formats, going beyond the traditional 9-5 work hours. 

Ultimately, all this will happen only if we are able to challenge our individual selves to look beyond what we know as ‘truth’. And to overcome our individual needs to see people and situations through a familiar lens. 

Once again, inclusion is about everyone. It’s about you. It’s about me. And if we can for a minute look at the person first, dropping the frills of marital status, persons with disabilities, sexual orientation etc., then these questions will not arise. 

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buddha

Finding roots of Inclusion in Buddhism

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I had the good fortune of meeting Awardee Prof. Ngawang Samten at Transcendence 2017, an OD and Change Conference at TISS, organized by CSOL, a few months ago. He is a Tibetan Educationist and the recipient of Padma Shree for his contribution to the field of education.

As the key note speaker at the conference, he talked on Compassion and its relevance at the workplace. His speech has stayed with me as post that I have been finding myself connecting the dots.

Isn’t Compassion at the root of Inclusion? Being a practitioner of Buddhism myself, I couldn’t help but see how the wisdom of Inclusion lies at the heart of the various concepts and teachings of the Buddha, albeit as I understand and interpret them. As I share my ideas with you, let us first look at a broad understanding of the two topics individually.

Inclusion 

In my earlier articles, I have shared the definition of inclusion. It is about every individual working within an organization with a sense of belonging and equal access to opportunities and information networks.

In order for such equality to exist, the important pre-condition is an environment that is free of prejudices and stereotypes. Importantly, it is an environment where assumptions about a person’s potential is not driven by pre-conceived notions or biases based on a person’s gender, disability, race, and other visible and invisible dimensions of diversity such as sexual orientation or cognitive diversity. At the very minimum, it is an environment that fosters a culture of equality, and encourages its employees to to actively work towards examining their own biases and seeking ways to overcome them.

Buddhism

In the Lotus Sutra, one of the key teachings of Buddhism which is, in fact, considered to have been expounded by Gautam Buddha during the last eight years of his life, it is said that every individual possesses the innate potential to become a Buddha himself or herself. Every individual is already a Buddha waiting to be discovered. Undoubtedly, once he or she discovers their Buddhahood, they work actively towards applying this in the external world.

It is important to recognize here that a Buddha is an individual who not only recognizes her/his potential, but equally recognizes that this same potential to attain Buddhahood exists in others as well. Without recognizing that every other individual also possesses innate potential, one cannot achieve enlightenment.

And of course, one can recognize the existence of Buddhahood or the innate potential in others only by freeing oneself from prejudices and stereotypes. Consistent examination of the negative views that one holds about people they interact with is required.

Finding the parallels

  • The condition for Inclusion and attaining Buddhahood are the same: examining one’s own biases and negative views of people that one interacts with
  • Both involve an intense amount of self-work and self awareness. In order for biases to be overcome, self-awareness and acceptance that one does have biases is important. Similarly, for one to attain enlightenment, one cannot do so without becoming aware of his or her own self
  • Inclusion and Buddhahood both call for a dynamic and consistent process rather than an end state. For example, having a policy alone or having a diversity recruitment target alone will not lead to inclusion. Similarly, Buddhahood is not a state that one attains and remains in. Rather, it comes to life only when an individual consistently overcomes her/his own negative tendencies, disrespecting others being one of them.
  • Attainment or the process of attaining both Inclusion and Buddhahood leads to a win-win situation for all. An inclusive environment leads to higher engagement of employees, leading to higher productivity & strengthening the business case from the organizational perspective. The interesting similarity is that once an individual has become aware of his or her potential for Buddha nature, he or she will work actively towards helping others do the same, which in effect means that everyone will be operating at a higher potential. Isn’t that the same as higher productivity?

In drawing this parallel, the key point that I wish to leave you with is the importance of compassion in your journey towards Inclusion. Efforts towards Inclusion will be made much easier if the culture of an organization actively promotes and propagates this kind of deep-seated and unquestionable respect for self and others. Drawing a specific business case will also no longer be a question, as the biggest benefit to a business will naturally come in when every single employee is functioning at her/his highest potential, which a Buddha does, naturally and seamlessly.

I have also explored this idea further in another article to show how leaders can draw from Buddhism to be truly inclusive while unlocking their full potential. There is a wealth of knowledge in this parallel, and I plan to explore it deeper in my upcoming articles. If this perspective appeals to you, be sure to watch this space for more.

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